COVID-19 Update

This page will be updated daily and kept current during this ever-evolving situation. 

We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC) and providing options to help employees modify how they work, including flex scheduling and remote work wherever possible.

Here are important updates regarding our operations:

Shipping Delays

Thank you in advance for your patience as we all work hard to deliver your order in a timely manner. 

• All national shipping carriers have reported a Nationwide shortage of trucks and drivers due to a surge in online orders caused by COVID-19. 
• Further shipping delays caused by local disruptions are also possible.

Estimated Shipping Timeframes

The 14-24 day delivery timeframe outlined below is an estimate. We cannot guarantee shipping dates due to driver and truck shortages reported by our carriers.

• Please allow 7-10 business days to process your order for shipment.
• Once your order is loaded onto a truck, you will automatically receive a shipping confirmation email with your tracking number from the carrier.
• Once you receive a tracking number, shipping timeframes can range from 7-14 business, weather permitting.*

Out of Stock Products

With gyms shutting down and people wanting to workout in the safety of their own home, demand for our home gym products during the pandemic has far outpaced supply.

Please remain patient as we continue to ramp up production so that we can restock items as soon as humanly possible under these unprecedented circumstances.

• Because this is an ever-evolving situation where frequent delays occur due to factors outside our control, a back in stock date will not be posted. 
• Please do not contact customer service inquiring about back in stock dates or for your location on the waiting list as they DO NOT have that information.
• Limited quantities are available roughly every 30-45 days and will be available on a first come first served basis to those on the waiting list. 
• Signing up for a waiting list means you will be alerted by email when any inventory is available and your spot in the waiting list is reached.
• Due to high demand levels, items may sell out before you’re contacted. Should this occur, you’ll be notified on the next release.
• We do not accept phone reservations or prepayments for any out of stock products.
• Due to high demand, all strength training machines are limit one per customer on the website. For bulk order inquiries, call Customer Service.

Customer Service

If our help center, frequently asked questions or COVID-19 Updates didn't answer your question, please contact our Customer Service Team directly. 

Our Customer Service team is available for existing order inquiries at (778) 800-9501 or by email. Customer Service is available Monday-Friday from 8am-4pm (Pacific).